Refund & Cancellation Policy

All payments made to TravoByte against any product, service, subscription, development work, integration, or customization are strictly non-refundable once the payment has been successfully completed, subject to applicable laws.

This policy applies to all services offered by TravoByte, including but not limited to:

• Travel CRM / Flight CRM / Hotel CRM: Subscription fees, licenses, user charges, and related services.
• White-Label CRM Solutions: White-label setup fees, branding, configuration, and annual renewal charges.
• Custom CRM Development: Custom software development, customization, modules, features, and related development services.
• Website Development: Website design, development, maintenance, and other website-related services.
• Digital Marketing Services: SEO, social media management, advertising management, campaign setup, and other marketing services.
• WhatsApp Integration & Services: WhatsApp Business API integration, chatbot setup, automation, bulk messaging, campaign management, WhatsApp template management, and other WhatsApp-related services.
• API Integration Services: Flight, hotel, payment gateway, third-party API integrations, and other technical integrations.
• Other Services: Any additional services, customizations, technical support packages, or solutions provided by TravoByte.

Once a payment has been made, the client shall not be entitled to request a full or partial refund due to:

• Change of mind or business decisions.
• Non-utilization or underutilization of the purchased service.
• Change in business requirements.
• Failure to use the available features or services.
• Internal business decisions or discontinuation of operations.
• Any other reason, except where a refund is required under applicable law.

Clients are advised to carefully review the service details, features, scope of work, pricing, and applicable terms before making any payment.

All payments must be made strictly according to the payment terms agreed upon and communicated to the client through the official quotation, proposal, invoice, or Statement of Work (SOW).

Depending on the nature of the service, payments may be structured as follows:

A. One-Time Payment

The complete agreed amount must be paid within the specified payment deadline mentioned in the proposal or invoice.

B. Milestone-Based / Installment Payments

For projects involving multiple stages of development or implementation, payments may be divided into multiple installments based on the milestones and payment dates mentioned in the approved proposal.

C. Subscription-Based Payments

Subscription fees, renewal charges, and other recurring payments must be paid according to the applicable billing cycle and due dates.

The client is responsible for ensuring that all payments are made on or before their respective due dates.

Once the client approves a proposal or agrees to the specified scope of work and payment schedule, the agreed payment terms shall be binding on the client.

Any changes to the payment schedule must be mutually agreed upon in writing by both parties.

In case the client fails to make any payment on the agreed due date or within the specified payment timeline mentioned in the proposal, quotation, invoice, or agreement, TravoByte reserves the right to take appropriate action.

Such actions may include:

• Temporarily restricting access to the CRM or software platform.
• Disabling selected features, modules, or functionalities.
• Suspending ongoing development or customization work.
• Restricting access to hosting, integrations, or other associated services, where applicable.
• Temporarily suspending the client's account or services until the outstanding payment is cleared.

TravoByte reserves the right to determine the extent of service restrictions depending on the outstanding amount and the nature of the service.

Access to restricted services may be restored after all pending dues have been successfully cleared and verified by TravoByte.

Any delay in payment shall not automatically extend the agreed project timeline or delivery commitments.

The client shall remain responsible for clearing all outstanding payments, including payments against completed milestones, delivered services, and agreed contractual obligations.

Clients may request cancellation of a service or subscription by contacting the TravoByte team through official communication channels.

However, cancellation of a service does not automatically make the client eligible for a refund of any amount already paid.

For custom development projects, website development, API integrations, WhatsApp integrations, and other project-based services, cancellation after project initiation shall not entitle the client to a refund of payments already received, subject to applicable laws.

Any outstanding payments for work completed, milestones achieved, resources allocated, or services already delivered shall remain payable as per the agreed proposal or contract.

TravoByte reserves the right to discontinue or suspend services in cases of non-payment, misuse of services, violation of applicable policies, or other contractual breaches, subject to applicable laws and agreements.

For subscription-based services, including Travel CRM, Flight CRM, and Hotel CRM, the following terms shall apply:

• Subscriptions are valid for the selected billing period.
• Subscription fees are non-refundable once payment is completed, subject to applicable laws.
• Non-utilization of the CRM during the subscription period does not automatically qualify the client for a refund or adjustment.
• Clients are responsible for renewing their subscriptions before the expiry date to ensure uninterrupted access.
• Failure to renew may result in temporary suspension or restriction of CRM access and associated features.
• Additional users, staff accounts, AI credits, and other paid add-ons shall be charged separately wherever applicable.
• Any applicable renewal charges shall be communicated according to the selected subscription plan.

For services involving custom CRM development, website development, white-label solutions, API integrations, WhatsApp integrations, and other customized projects, the following terms shall apply:

• The project scope, deliverables, pricing, estimated timelines, and payment milestones will be defined in the approved proposal or Statement of Work.
• Development and implementation activities may begin after receipt of the agreed advance payment.
• Payments made against project initiation, development, design, configuration, implementation, or completed milestones are non-refundable, subject to applicable laws.
• Any additional requirements, modifications, or changes outside the originally agreed scope may attract additional charges.
• Such additional work shall be undertaken after mutual agreement on the revised scope, cost, and timeline.
• Delays in providing required content, approvals, credentials, API access, or other information from the client's side may affect the project delivery timeline.
• Any additional work requested after project approval shall be treated as a separate requirement and may be charged accordingly.

Certain TravoByte services and solutions may require integration with third-party platforms, APIs, software, hosting providers, or external service providers.

The following terms shall apply:

• Any API subscription fees, setup charges, activation fees, licensing costs, transaction charges, usage-based charges, or recurring fees imposed by third-party providers shall be borne by the client wherever applicable.
• API costs are separate from TravoByte's development, CRM subscription, integration, or service charges unless explicitly mentioned as included in the approved proposal.
• Any additional API or third-party service required beyond the originally agreed scope shall be charged separately.
• Third-party API pricing, usage limits, availability, and commercial terms are subject to change as per the respective provider's policies.
• The client shall be responsible for maintaining sufficient API balance, active subscriptions, and valid credentials wherever required for uninterrupted service.
• Charges imposed by external providers, including Meta, WhatsApp, flight and hotel API providers, payment gateways, and other third-party platforms, shall be borne by the client wherever applicable.
• WhatsApp Business API usage charges, message/template charges, conversation-related charges, and other applicable Meta charges shall be separate unless specifically included in the approved proposal.
• TravoByte shall not be responsible for refunds of third-party charges, API fees, or payments already incurred or paid to external service providers, subject to applicable laws and agreements.

The client will be informed of applicable additional costs wherever required, and such costs shall be payable separately as agreed.

TravoByte makes reasonable efforts to maintain service availability and provide technical support to its clients.

Temporary interruptions due to scheduled maintenance, technical issues, server-related problems, third-party service outages, API downtime, or circumstances beyond our reasonable control shall not automatically entitle the client to a refund.

Our support team will make reasonable efforts to investigate and resolve reported technical issues within a reasonable timeframe.

TravoByte shall not be held responsible for interruptions caused by third-party providers, external platforms, internet connectivity issues, or circumstances beyond its reasonable control.

By proceeding with a payment, purchasing a subscription, approving a proposal, or engaging TravoByte for any service, the client confirms that they have read, understood, and agreed to this Refund & Cancellation Policy.

The payment of any amount towards TravoByte services shall constitute acceptance of the applicable commercial terms, including the agreed pricing, scope of work, payment schedule, and relevant service conditions.

TravoByte reserves the right to update or modify this policy from time to time. Any revised version will be published on our official website.

Any such updates shall not automatically modify the terms of an already approved project proposal or agreement unless mutually agreed or required by applicable law.

For any questions, clarifications, or concerns regarding this Refund & Cancellation Policy, please contact our team:

Company: TravoByte

Website: https://www.travobyte.com

Email: welcome@travobyte.com

Phone / WhatsApp: +91 9971066697

Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

We appreciate your trust in TravoByte and look forward to building a long-term and successful business relationship with you.

Thanks,
Team TravoByte